How On Demand Food Delivery App Helps Your Food Delivery Business?
The culture of ordering online and food delivery is evolving at an exceptional rate. With the advent of mobile, there are multiple options for business owners to grow their outreach without the presence of a brick ‘n’ mortar store. Applications have penetrated into the personal and professional lives of consumers. Be it grocery, utilities, personal care, or hospitality, we have an app for everything.
According to a Statista survey in November 2016, more than 20% customers leverage food delivery at least once each month, while 48% of US diners were inclined to prefer food delivery services over conventional dining. After the recent tax reforms, the food industry took a hit, but as of full-year FY16, the net restaurant spends hover at around $210 billion.
Moreover, there is cut throat competition in the food ordering market as restaurants aspire to deliver food in the least possible duration, leveraging custom food delivery apps, case in hand, UberEATS which offered assured delivery in less than 10 minutes.
Benefits of an On Demand Food Delivery App
When it comes to getting an app developed, it is more than crucial to keep the end-customer experience in mind. Customers, by behavior, tend to be impatient when it comes to their appetite, better say, food online orders. In such an atmosphere, it turns crucial to consider the on-demand food delivery app development, as it is meant to cater your end-customers exclusively. How? Your customers don’t have to drive or walk up to your takeaway/restaurant, nor do they have to call or speak to an executive, as they can order food from the comfort of their couch, and that too, within a few clicks.
Must-Have Features in a Food Delivery App
1. Social Media Friendly
Social Media, in its true essence, is the pit-stop for people to connect, no matter, if it happens virtually. In fact, with the rise of mobile generation, people are inclined to trust brands with a definitive social media presence. Moreover, it helps address customer grievances on the individual platforms, there and then, to eventually help elevate your business presence.
2. Real-Time Tracking
When a customer places an order through your on-demand food delivery app, his intent is to check the status of his order. Conventionally, you would need customer executives to address their concerns and provide updates on the order. Even the delivery gets delayed as the field agent has to take a break and answer customer’s calls. This aspect, however, is slashed out with real-time tracking, which enables the customer to track the delivery agent in real-time, while offering spontaneous updates on the order status.
3. Timely Delivery
Customers hate delays, and when it comes to their food, impatient customers are the ones we are quite well-aware about in the F&B industry. However, if they can track order status, as in, if the restaurant has accepted the order, preparing it, or when the food order is out for delivery, they feel satisfied with the order experience. Moreover, delivery agents can’t slack out on order deliveries but rather be punctual about the pending order deliveries and hence, minimize your operational costs.
While the food delivery ecosystem has been in place for long, with rapid technology advancement, it has created new benchmarks for entrepreneurs and customers alike. As a business owner, all you need to do is deliver a personalized experience to your customer. How does it help? Well, it would help develop a credible business identity and make the end-customer realize that your business is not all about hype, rather, it aims at delivering the best-possible ordering experience with timely deliveries.