Blog

5 February 2018

Field Force & Service Management: Trends to Monitor in the 21st Century

Have you ever wondered about the time when robots will become a regular thing like a TV in your room, or the time when your order will magically appear in front of you just after seconds of clicking the orange “Buy Now!!” button? You must think that I am taking you to an imaginary world, but I’m not. If you would have asked humans 100 years ago, whether it was possible to create a screen that shows you, people who are not actually present there, you wouldn't have believed them. But voila!! We have a TV now. Who knows what all can happen in another hundred years?

Field force future

We cannot time travel and identify the trends in the next hundred years, but we can look at the futuristic trends in the present and in that sense make some predictions about the future. Upcoming trends like virtual reality, CGI, Real-time tracking, drones etc. will impact field force management and how it looks in the future. If the current trends impacted how field force would look like in future, after hundred years we will see the following trends-

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24 January 2017

Blunders Your Field Force Management Needs to Stay Away From

The easiest way to learn things is by committing mistakes. Most people consider mistakes as a blockage in their path. But, any wise person will know that mistakes are your biggest source of learning. In order to learn in your field, you need to implement things continuously and often, and when you fail to implement these or commit a mistake, you get a chance to learn from your mistakes. Business mistakes only turn to blunders when the person making these, fails to understand their point i.e to learn from them. When you fail to use these to form future decisions, your mistakes turn to blunders which are tough to recover from.

Field force automation
Mistakes Field Force Management Companies Commit

For a field force management company that is constantly dealing with people in the form of customers, field force and managers, committing mistakes is inevitable. Hence it becomes necessary for these companies to readily learn from their mistakes. Field force companies are working in a complex, uncertain and challenging industry with many complications. They cannot afford to make the same mistakes again and again, therefore it becomes necessary for them to understand their mistakes and use these to form better decisions in the future leaving no chance for error. The most common mistakes that field force companies make include -

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22 December 2017

REAL TIME UPDATES - TRANSFORMING THE WAY YOU MANAGE FLEET AND FIELD FORCE

Have you ever booked a cab only to realise that your driver is nowhere near? After a prolonged span of waiting, you finally call your driver, only to discover he is either nowhere near your location or has no interest in the pickup.

Field force automation

Any industry in the field force business majorly focuses on customer satisfaction as a measure of it's success. For a delivery company or a ride hailing company like Uber, one major pain point for the customers is the delay faced. This delay is generally caused due to lack of adequate information, and leads to customer dissatisfaction.

Common Issues Faced by Businesses

Understanding the root cause of the problem has, since a long span, been one of the main focus of field force managers. After consideration and customer addressal, it was found that customer discontent majorly arises due to delays in deliveries or tasks. This issue arises due to the following problems-

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18 December 2017

Select the Right Field Force Automation Tool for Your Business

If your whole life depended on a decision that you had to take in the next five minutes, will you make sure that you take the best decision of your life? Feel pressured? Choosing the right field force management tool will feel the same way, it’s that crucial for the continued life of your business.

Field force automation

What’s so monumental about choosing the field force automation tool? This can be understood with a simple example. Imagine, you are a part of a football game, you have the last few minutes remaining of the game and the opposing team just scored a goal, you are in a tie now. The final moments of this game are all that matter, it is what decides the fate of your team. It doesn’t matter who scored the first goal, what matters is who makes the last one and which team overtakes the other during this last stretch.

Field Force Automation

Field force automation software relates to a platform that stores all sales and operation-related data in real time and collects this information in one place to form meaningful insights. This data is transmitted to their mobile interface which can be accessed by the field workers in real time to carry their work efficiently.

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14 january 2018

JOB ASSIGNMENT - MAKING FIELD FORCE MANAGEMENT EFFECTIVE

Customer experience. As we know of it, lies at the core of any business function. If you were asked today to name the companies you prefer, without thinking twice you will definitely choose the ones that have offered you the most satisfaction. This in itself confirms that customer experience tops the list of values that a customer is looking to receive from a product/ service.

Field force automation
Mistakes Field Force Management Companies Commit

For a field force management company that is constantly dealing with people in the form of customers, field force and managers, committing mistakes is inevitable. Hence it becomes necessary for these companies to readily learn from their mistakes. Field force companies are working in a complex, uncertain and challenging industry with many complications. They cannot afford to make the same mistakes again and again, therefore it becomes necessary for them to understand their mistakes and use these to form better decisions in the future leaving no chance for error. The most common mistakes that field force companies make include -

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10 December 2017

FIELD FORCE ANALYTICS-THE GROWTH POTION FOR YOUR DELIVERY BUSINESS

“Without big data analytics, companies are blind and deaf, wandering out onto the Web like deer on a freeway.” - Geoffrey Moore

FIELD FORCE AUTOMATION: THE NEED OF THE HOUR

With technology steadily driving business operations, the previously cautious managers are now starting to transition towards digitization. Businesses are in a race, and the ones who constantly adapt to the environment will win. In order to win this race, it is necessary to match the productivity and efficiency to the ones that are using analytical metrics to form all operational and sales related decisions. This shift is one of the major reasons why business managers now are making decisions on the basis of past data and figures.

Optimum Utilization of Data

In a field force management industry, the multiplicity of order and service deliveries leads to heaps of data being generated by the management platform. This data is generated by different metrics and arises from the orders supplied in the past. The plethora of opportunities this data can offer to the business is slowly being realized. Data from previous services provides an opportunity to be implemented in the future. Additionally, this data can be used to optimize the service delivery for further orders, this further translates to the use of the data for future orders.

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2 January 2018

How On Demand Food Delivery App Helps Your Food Delivery Business?

How On Demand Food Delivery App Helps Your Food Delivery Business?

The culture of ordering online and food delivery is evolving at an exceptional rate. With the advent of mobile, there are multiple options for business owners to grow their outreach without the presence of a brick ‘n’ mortar store. Applications have penetrated into the personal and professional lives of consumers. Be it grocery, utilities, personal care, or hospitality, we have an app for everything.

According to a Statista survey in November 2016, more than 20% customers leverage food delivery at least once each month, while 48% of US diners were inclined to prefer food delivery services over conventional dining. After the recent tax reforms, the food industry took a hit, but as of full-year FY16, the net restaurant spends hover at around $210 billion.

Moreover, there is cut throat competition in the food ordering market as restaurants aspire to deliver food in the least possible duration, leveraging custom food delivery apps, case in hand, UberEATS which offered assured delivery in less than 10 minutes.

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6 January 2018

Automated Field Force Management-A Productivity Booster For Your Business

How On Demand Food Delivery App Helps Your Food Delivery Business?

Technology is readily becoming an integral part of every business sphere. Field force management is no exception to it, where the segment focuses majorly on its field managers and technology, in order for the business to grow at the pace it should. These field managers are responsible for implementation of strategies at grass root level whereas the technology provides a robust solution reducing any shortcomings and maximising the efforts to enhance productivity.

Ideal field force management thus requires the right blend of technology and flexibility. The technology is necessary to implement actions in the most effective way, focus on flexibility enables the field managers to tweak the best industry practices according to their business requirements.

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25 December 2018

Do You Run a Laundry Business? 4 Challenges you Shouldn’t Ignore!!

Apps like Uber-Disruption in the On-Demand Laundry Services Industry

The first thing that strikes you about On-demand Laundry Business is that why does it even exist? What’s the need of a laundry services app? Well, we have washermen at dirty cheap rates, ready to churn out clean clothes, whenever and wherever we need them.

No matter how hard we try to negate the fact, we can’t ignore the need of faster services, with ease of access. With the dawn of the working class, we need faster and easier access to each and everything. Well, multiple entrepreneurs, say ex-CEO, Uber, Travis Kalanick or AirBnB co-founder Brian Chesky harnessed the opportunity, and today, AirBnB has raised almost $3.5 billion in 2017 at a $30 billion valuation. Moreover, there are over 3 million AirBnB rentals across the world in 65,000 cities and 191 countries.

What about Uber? Well, ahead of all the turmoil and the leadership changes, the Company operates in around 600 cities and is said to be worth nearly $70 billion. Moreover, in the recent years, quite an evolution has been observed, where people are shedding off conventional consumption-based economy to sharing their cars, homes or even washing machines.

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24 December 2018

Apps like Uber-Disruption in the On-Demand Laundry Services Industry

Apps like Uber-Disruption in the On-Demand Laundry Services Industry

“Get that dirty wash out of the way with the smart way of doing laundry.”

One Sunday morning, you wake up, eyes feel blurry, the world seems on a spin-you have no idea what went on last night. A moment later, the flashbacks start kicking in… you hosted a party because you finally bought your favorite car. However, you went awry with all the booze and the party feel.

Never mind. It’s a new morning-time to sober up. You walk across your home, grabbing a glass of water or two and come sit on your couch. Suddenly, the revelation dawns upon you-There’s office tomorrow. So what? Well, you have to get your clothes washed, But it is already 12 pm now-not the perfect hour to sober up, drive to the laundry service, get clothes washed, dried, ironed and back home.

Here comes the champion-a mobile app-enabled pick ‘n’ drop laundry service. A mobile app, to facilitate the pickup of your dirty laundry-shipment to the nearest partner laundry service, and post that, clean ‘n’ well-ironed clothes being shipped to your place. In fact, a laundry app like Uber offers Better distribution, access, transparency, consistency, increased satisfaction via instant gratification using a platform, and ease of payment, while keeping private data private.

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20 December 2017

Ownership is Dead-Make Way for Sharing Economy

Ownership is Dead-Make Way for Sharing Economy

Humans. Yes. We are the most advanced beings on the planet Earth. How? Because, Thinking is the virtue of our existence. In the 20th century, we held a certain way of thinking: If you needed something, you purchased it, be it cars, clothes, music, or a full-fledged multistorey house.

Advertising, coupled with elevated manufacturing and logistics, in the wake of ever-increasing population-widened the supply-demand gap to create an unprecedented global overflow of Luxury, Normal and Inferior goods, alike. Ownership was soon enough the way to define oneself; better say, defining one’s stature in the society.

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16 December 2017

App-Based Field Force Tracking of your staff – 5 Key Parameters you Can’t Miss!

App-Based Field Force Tracking of your staff – 5 Key Parameters you Can’t Miss!

Field-Force Tracking is a useful productivity tool that helps decision makers and managers record updates on a regular basis concerning the performance and KPIs of Sales Executives. At times, owing to the presence of large workforce, which goes out in the field for multiple tasks, it is not feasible to capture the field force real-time location.

Let’s consider a case where you visit a shopping mall to purchase some stuff. Just before you enter the parking lot, there is a notice board saying, ‘You are Under CCTV Surveillance”. Obviously, this notice is more than enough at multiple instances to ward off miscreants. Also, you make sure to park your vehicle under the visible range of a camera, just to stop worrying about your vehicle and focus on the shopping task instead.

In a similar fashion, when a person knows he is being seen or is under surveillance, his behavior changes accordingly, here he turns a little cautious. This is the exact spot where real-time tracking fits in. Your field force, no matter what be its operational area, would be directly under your jurisdiction to make sure your business grows exponentially.

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12 December 2017

Mobile Field Force Management-Why your business can’t live without it?

“Field Force is not an impermeable thing; instead, it morphs.”

FIELD FORCE AUTOMATION: THE NEED OF THE HOUR

In the current corporate sphere, businesses and mobile technology have united into a single entity, to enable the development of omnichannel field force management (FFM) solutions. The field force sector is a mature one, but it has been constantly evolving ever since its inception. As a matter of fact, field services were the earliest advocators of mobile technology in the 1990s.

Why Field Force Management?

Field force management tools help you to stay in control of your field employees by automating repetitive tasks and leaving only the most human-to- human interaction to your field force. The solution helps optimize the use of resources and field assets, hence enabling efficient growth with reduced costs to the field force.

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